Reminder:

Guaranteed delivery does not apply when a package is delayed due to adverse weather conditions or other activity beyond our control. There are no credits issued if such activity or circumstances alter the estimated arrival time of an order.  ToolPlanet assumes no liability when customers fail to properly communicate shipping information.

Estimated times of arrival do not include order processing times and only indicate when a product is to arrive after leaving our warehouse. Therefore, please allow 1-2 business days for all in-stock items to ship from ToolPlanet in addition to the estimated times of delivery.

Shipping costs are provided to you prior to the completion of a purchase.

To determine the shipping cost (when applicable):

1. Choose “Add to Cart” to place the item(s) into the shopping cart
2. On “View Cart” page, enter the ship to zip code (if in the U.S.) and shipping method into the Shipping Calculator
3. Hit “Apply”

Once the page reloads, the total will appear (including cost of product, shipping and any other fees/taxes, if applicable). Remember, all charges apply only after the point of order fulfillment.

How long does it take to process an order?

Most in-stock orders ship within 1-2 days. Orders that require shipment from our vendors or are for custom-built products may take slightly longer to fulfil. For faster delivery, please choose an expedited method of shipment at the time of ordering. On the rare occasion an item is not available for immediate shipping, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, ToolPlanet reserves the right to hold the order until all items are in stock or to send as items become available.

How do I track my order?

An automated email is sent with a carrier and tracking number upon shipment. To check the status of an order, please view our Order Status Page.

UPS Package Tracking

To track a package on the UPS site, just enter the UPS tracking number in the "Enter Tracking Number" box and select "Submit". UPS scans each package and updates the tracking number with the latest information at each checkpoint. The status of the package displays where the shipment is and, if received, who signed for it (if available) and the time of delivery. Please note, for most orders, that it might take up to 24-48 hours for the first scan to show on the UPS website.

USPS Package Tracking

Please note that a USPS delivery confirmation number is not the same as a UPS tracking number. Instead, the USPS delivery confirmation number’s primary purpose is to confirm the arrival of a package to the recipient. Therefore, a USPS delivery confirmation number is not updated as frequently as a UPS tracking number. Once the package arrives, USPS updates the website to reflect receipt, including the time of the delivery and location provided. Delivery time is not guaranteed on packages shipping to Military APO/FPO/DPO addresses. Finally, delivery confirmation is not available to U.S. Territories except Puerto Rico and the Virgin Islands.

Returns

You may return most UNUSED and UNOPENED items purchased from us at our published retail price within 30 days of purchase. Items that qualify for return are subject to a 20% restock fee. The customer is responsible for the cost of all return freight. Items returned to us as the result of customer's refusal to accept delivery will be subject to a 20% restocking fee and the customer will be assessed the cost of all return freight. Customers who are returning items must obtain a Return Merchandise Authorization (RMA) number. If your purchase qualifies for an RMA, we will email you a prepaid UPS, FedEx or USPS label. Please return the item packaged in the same manner in which it was sent to you. Please do not write on or otherwise mark the item. When we process your refund, we will deduct the cost of the return freight.

The following conditions apply to returns; Any item that is not in its original condition, is damaged, or is missing parts is not returnable. Items many not be returned more than 30 days after delivery. Returned items must include all original packing materials, manuals, and accessories. Returns do not apply for items that are sold, shipped to a third party or where control of the item is transferred to a third party. This includes instances where an item comes under the control of a third party even if it does not leave the premises of the original purchaser. Clearance and Sale items may not be returned or exchanged. Items sold at a discount to our published website retail price may not be returned or exchanged.

Click here to fill out return authorization form.

It takes about 5-10 business days for us to receive the return from the shipper. We require 3-5 business days to process your return. Your bank may take up to 15 business days to return funds to you after we have completed the return process.