Shipping | Toolplanet.com

Find the answers to your shipping questions here!

ToolPlanet provides FREE Economy shipping to the 48 contiguous US states on most orders over $89. Orders under $89 are charged a flat $7.99 shipping fee. ToolPlanet reserves the right to use the most appropriate shipping carrier for the item and destination when the economy shipping method is selected.

Shipping and Fulfillment Update:

Due to increased demand and carrier workloads, our operations are experiencing delays. This includes delays in shipping. Currently, it may take up to a week to ship an in-stock order.

Please be aware that shipping carriers have suspended all service guarantees due the complications caused by COVID-19. We are working with our partners to ensure all packages are delivered as quickly as possible.

What are the details of ToolPlanet's Free Shipping Offer?

ToolPlanet allows you to choose a variety of delivery options for faster delivery. Please note that orders requesting expedited shipping are exempt from our Free Shipping Offer. For more information, review our domestic shipping options.

Appropriate additional shipping charges apply for all shipments to Alaska, Hawaii, U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands). For more detailed information, please read our section on calculating shipping costs.

While most products are shipped via ground carrier, there are exceptions. Items above our carriers’ weight limits (UPS/FedEx>150 lbs. and USPS>70 lbs.) and exceeding maximum size restrictions are assessed additional shipping charges and must be transported via Motor Freight. Products exempt from our Free Shipping Offer indicate so on their respective product pages. You are always notified when shipping charges apply prior to the fulfilment of an order. Please note that ToolPlanet reserves the right to change the selected shipping method on any order at no additional cost to you. In addition, there are no handling fees unless displayed on specific product pages. Items containing hazardous materials or requiring extra care are subject to special handling fees and possible exceptions to our Return Policy.

What are ToolPlanet's domestic delivery options with transit times?

The following domestic shipping options are currently available:
Ship Option Estimated Time of Arrival Service Area
Economy Shipping Estimated delivery in 5-10 business days. To all 50 states, DC and Puerto Rico
Standard Shipping Estimated delivery in 4-7 business days To the 48 contiguous US states and DC
Expedited Shipping Guaranteed delivery in 3 business days. Does not include Saturday delivery To the 48 contiguous US states and DC
Two Day Shipping Guaranteed delivery in 2 business days. Does not include Saturday delivery To the 48 contiguous US states and DC
One Day Shipping Guaranteed delivery in 1 business days. Does not include Saturday delivery

To the 48 contiguous US states and DC.

Reminder:

Guaranteed delivery does not apply when a package is delayed due to adverse weather conditions or other activity beyond our control. There are no credits issued if such activity or circumstances alter the estimated arrival time of an order.

Estimated times of arrival do not include order processing times and only indicate when a product is to arrive after leaving our warehouse. Therefore, please allow 1-2 business days for all in-stock items to ship from ToolPlanet in addition to the estimated times of delivery.

In addition, although ToolPlanet makes every effort to guarantee timely delivery on all orders, ToolPlanet assumes no liability in cases where shipment is delayed due to circumstances beyond our control. Furthermore, ToolPlanet assumes no liability when customers fail to properly communicate shipping information.

 

How can I find out Shipping Cost?

Shipping costs are provided to you prior to the completion of a purchase.

To determine the shipping cost (when applicable):

  1. Choose “Add to Cart” to place the item(s) into the shopping cart
  2. On “View Cart” page, enter the ship to zip code (if in the U.S.) and shipping method into the Shipping Calculator
  3. Hit “Apply”

Once the page reloads, the total will appear (including cost of product, shipping and any other fees/taxes, if applicable). Remember, all charges apply only after the point of order fulfillment.

How long does it take to process an order?

Most in-stock orders ship within 1-2 days. Orders that require shipment from our vendors or are for custom-built products may take slightly longer to fulfil. For faster delivery, please choose an expedited method of shipment at the time of ordering. On the rare occasion an item is not available for immediate shipping, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, ToolPlanet reserves the right to hold the order until all items are in stock or to send as items become available.

How do I track my order?

An automated email is sent with a carrier and tracking number upon shipment. To check the status of an order, please view our Order Status Page.

UPS Package Tracking

All UPS orders are traceable directly on the UPS website. To track a package on the UPS site, just enter the UPS tracking number in the "Enter Tracking Number" box and select "Submit". UPS scans each package and updates the tracking number with the latest information at each checkpoint. The status of the package displays where the shipment is and, if received, who signed for it (if available) and the time of delivery. Please note, for most orders, that it might take up to 24-48 hours for the first scan to show on the UPS website.

USPS Package Tracking

All USPS packages are traceable on the USPS site. Please note that a USPS delivery confirmation number is not the same as a UPS tracking number. Instead, the USPS delivery confirmation number’s primary purpose is to confirm the arrival of a package to the recipient. Therefore, a USPS delivery confirmation number is not updated as frequently as a UPS tracking number. Once the package arrives, USPS updates the website to reflect receipt, including the time of the delivery and location provided. Please note that USPS uses delivery confirmation numbers with all shipments made via USPS Priority Mail. Delivery time is not guaranteed on packages shipping to Military APO/FPO/DPO addresses. Finally, delivery confirmation is not available to U.S. Territories except Puerto Rico and the Virgin Islands.

Contact us if any help is needed with tracking an order.

Can I have my UPS package delivery rescheduled or re-routed?

Toolplanet does alter ship schedules or destinations once an item has shipped. Customers my do this through a UPS My Choice account though the UPS online portal.

UPS can fulfill four types of delivery intercepts:

  1. Return to Sender: The return of the shipment to ToolPlanet for a refund or exchange
  2. Re-Route Delivery to Another Address

    Reminder: PayPal requires confirmation of all address, the “Deliver to Another Address” option is not available for orders paid via Paypal. As an alternative, please be sure to cancel the order prior to shipment and place a new order either online or by phone with the updated information included. Please note that once a PayPal order ships, we are unable to change the routing of a package.

  3. Will Call: Holding the package for the consignee at the nearest UPS location for pickup
  4. Reschedule Delivery: Holding the package for delivery on a future date up to 5 business days

Note:

To avoid a fee using the Will Call/Reschedule Delivery option, you can institute a Delivery Change Request. This option allows UPS to alter the original delivery instructions for the shipment only after the first delivery attempt. Just dial 1-800-PICK-UPS and ask for a Delivery Change Request from a representative. For example, if you are unable to sign for a package requiring a signature, you can instigate a Delivery Change Request. This allows you to pick up the package at the nearest UPS facility or to reschedule a delivery for a future date within 5 business days from the originally scheduled delivery date. All Delivery Change Requests must be completed by the customer and only after the first driver attempt at delivery. Additionally, you can refuse a delivery of any package at no charge. To refuse a package, you need to be home at the time of delivery and advise the UPS driver accordingly. Please note that original shipping charges are not refunded if a package is refused in cases where a receiver is no longer willing to pursue an order.

Delivery intercepts and delivery change requests are never guaranteed, are originated by UPS for domestic orders only and are available for UPS orders only. However, we only charge your account for a successfully completed intercept. To avoid the necessity of an intercept, check the address before finalizing an order and be available when the package arrives. For the cancellation of orders, please contact us prior to shipment.

What happens if I received a wrong or defective item?

Contact us within 30 days of receipt if a package arrives with an item not in the order or the product does not work properly. We will gladly exchange the unwanted item for a suitable replacement. When this occurs, ToolPlanet furnishes a UPS prepaid shipping label to our customers to cover all return shipping charges.

To receive a UPS prepaid label:

  1. Please contact us for a Return Merchandise Authorization (RMA) Number. No return or exchange is accepted without a RMA Number.
  2. Contact us immediately with detailed information about the source of the issue.
  3. A prepaid label is sent from UPS to your e-mail address within 1-2 business days with instructions on proceeding.

Reminder:

Customers are required to fill out a RMA before a label is sent. Please do NOT return product without a UPS prepaid label. No refunds are issued if a customer requests reimbursement for return shipping charges without contacting ToolPlanet for a prepaid return label first or when a prepaid shipping label was provided.

Upon receipt of a completed RMA and a request for a prepaid label, an e-mail is sent to the account provided at the time of ordering with a prepaid shipping label for all items under $1,000. Print out this label, attach it to your box and drop it off at the nearest UPS facility. ToolPlanet issues a call tag for items over $1,000. When a call tag is issued, a UPS truck will make three attempts to physically pick up the package from your ship to address provided at the time of ordering.

Note:

Labels are sent via e-mail by UPS. If you have not received a label as expected, please ensure that the e-mail was not filtered by checking your Spam folder. If the prepaid label still is not received, please contact us.

When the product returns to ToolPlanet, our Returns department will process the RMA in accordance with our Return Policy. Upon inspection, if we determine that the item is not defective, broken, incorrect or that the customer misused the merchandise, ToolPlanet will charge the customer's account the return shipping fees.

What happens if I am unavailable for a Signature Confirmation?

ToolPlanet requires our carriers to acquire a Signature Confirmation for certain orders. In addition, drivers may require a signature when delivering to certain locations. In some cases, you may be unavailable to sign for the package when the carrier arrives. When this occurs, you can institute a Delivery Change Request after the first delivery attempt. For specific information on completing a Delivery Change Request, please read the section about re-routing a package.

What happens if my item arrived damaged or was lost?

ToolPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We immediately work on shipping errors with our carriers and most claims are resolved within two weeks from initiation to ensure that you are completely satisfied.

If you don’t want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away, please contact us. We will ship the item right out to you (assuming it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.

Lost UPS Packages

Contact us immediately if the tracking number has no scans for over 48 hours. In addition, contact us if UPS shows a package as delivered that is not in your possession to initiate a claim. Once ToolPlanet opens a claim, UPS may contact the customer within 1-8 business days for more information. UPS also may conduct a detailed investigation in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve such issues.

Upon a favorable claim resolution, ToolPlanet may initiate a replacement order and sends an e-mail to the account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund is only instituted once the lost claim is approved by UPS.

Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives at a future date after the delivery of the replacement, contact us immediately for a pick-up at our expense. Keeping this delivery will result in the customer billed for both the original shipment and the replacement order.

Damaged UPS Packages

Contact us immediately to initiate a claim if a UPS package arrives damaged with the product number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing) and specific information about the condition of the UPS box (e.g. re-taped, poked, contains a hole). Reseal the shipment and hold on to the original packaging materials for a possible UPS inspection. It is vital that you hold onto the package for up to 30 days. Please do not send the damaged package back to ToolPlanet as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.

Upon a favourable claim resolution, ToolPlanet may initiate a replacement order and send an e-mail with the new tracking number. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund will only be instituted once the damage claim is approved by UPS.

How do I correctly enter an address outside United States, including U.S. Territories and Military Addresses?

For United States Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands)

  • Enter the Territory abbreviation in the “State” field
  • Enter United States in the “Country” field

For United States Military addresses:

  • Please use USPS Priority Mail only
  • Enter Grade/Rank/Rating and full name in the “Name” field
  • Enter Unit number, CM Room Number, PSC Number in the “Address” field
  • Enter APO/FPO/DPO in the “City” field
  • Enter AE (AA/AP/FP) in the “State” field
  • Enter the ZIP code in the “ZIP” field

Can I change or cancel my order after it was placed?

Please review all information before submitting an order to ensure accuracy. If an order needs revision or cancellation, immediately contact us.  If the order is still in our possession, ToolPlanet will try to fulfill the request. If the necessary change cannot be made before shipping, a Delivery Intercept can be instituted for a $11 fee or the items may be returned per our Return Policy.

Are there any restrictions on shipping to APO/FPO/DPO Addresses?

All orders shipping to U.S. Military addresses must comply with U.S. Export Control Laws and Regulations.  Under these laws, all shipments to an APO/FPO/DPO are considered international; therefore, export restrictions are applicable.

What if I still have shipping related questions after reading this policy?

Please feel free to contact us if you have any questions via phone or email.


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