Shipping | Toolplanet.com

Free Shipping over $89* | $7.99 Shipping on orders under $89

Shipping

ToolPlanet provides FREE Economy shipping to the 48 contiguous US states on most orders over $89. Orders under $89 are charged a flat $7.99 shipping fee. ToolPlanet reserves the right to use the most appropriate shipping carrier for the item and destination when the economy shipping method is selected. Please allow 1 to 3 days processing time for Economy shipment orders. Our order cut off time is 12:00 pm Central Standard Time.

ToolPlanet provides upgraded Standard shipping for improved delivery times to the 48 contiguous US states on most orders. Orders under $89 are charged a flat $14.99 shipping fee. Orders over $89 are charged a flat $ 7.99 shipping fee. ToolPlanet reserves the right to use the most appropriate shipping carrier for the item and destination when the Standard shipping method is selected. Please allow 1 to 2 days processing time for Standard shipment orders. Our order cut off time is 12:00 pm Central Standard Time.

ToolPlanet provides upgraded Expedited, Second Day and Overnight shipping for time critical delivery to the 48 contiguous US states on most orders. Fees for these time critical delivery options are based on the item weight and are displayed during the checkout process. Expedited, Second Day and Next Day orders process in 0-1 days. Our order cut off time is 12:00 pm Central Standard Time. ToolPlanet reserves the right to use the most appropriate shipping carrier for the item and destination when the Expedited, Second Day or Overnight shipping methods are selected.

Appropriate additional shipping charges apply for all shipments to Alaska, Hawaii, U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands). For more detailed information, please read our section on calculating shipping costs.

While most products are shipped via ground carrier, there are exceptions. Items above our carriers’ weight limits (UPS/FedEx>150 lbs. and USPS>70 lbs.) and exceeding maximum size restrictions are assessed additional shipping charges and must be transported via Motor Freight.

Our free freight offer for items that exceed UPS weight and dimension limits must ship via LTL common (truck) freight. Free freight covers delivery to a COMMERCIAL, NON-RESIDENTIAL address with in the lower 48 US states and within the inland coastal boundary. Freight items may also be held for customer pickup at the delivering carriers local terminal. Commercial delivery addresses must be zoned commercial, have a dedicated freight delivery bay or area, have posted hours of operation and have an entrance that is open to the public. Home based businesses DO NOT qualify as commercial locations. Items delivering to an address that is zoned residential will incur a residential delivery charge.

Please note that ToolPlanet reserves the right to change the selected shipping method on any order at no additional cost to you. In addition, there are no handling fees unless displayed on specific product pages. Items containing hazardous materials or requiring extra care are subject to special handling fees and possible exceptions to our Return Policy.

The following domestic shipping options are currently available:
Ship Option Estimated Time of Arrival Service Area
Economy Shipping Estimated delivery in 1-9 business days. To all 50 states, DC and Puerto Rico
Standard Shipping Estimated delivery in 1-5 business days To the 48 contiguous US states and DC
Expedited Shipping Guaranteed delivery in 3 business days. Does not include Saturday delivery To the 48 contiguous US states and DC
Two Day Shipping Guaranteed delivery in 2 business days. Does not include Saturday delivery To the 48 contiguous US states and DC
One Day Shipping Guaranteed delivery in 1 business days. Does not include Saturday delivery

To the 48 contiguous US states and DC.

Reminder:

Guaranteed delivery does not apply when a package is delayed due to adverse weather conditions or other activity beyond our control. There are no credits issued if such activity or circumstances alter the estimated arrival time of an order.  ToolPlanet assumes no liability when customers fail to properly communicate shipping information.

Estimated times of arrival do not include order processing times and only indicate when a product is to arrive after leaving our warehouse. Therefore, please allow 1-3 business days for all in-stock items to ship from ToolPlanet in addition to the estimated times of delivery.

Shipping costs are provided to you prior to the completion of a purchase.

To determine the shipping cost (when applicable):

  1. Choose “Add to Cart” to place the item(s) into the shopping cart
  2. On “View Cart” page, enter the ship to zip code (if in the U.S.) and shipping method into the Shipping Calculator
  3. Hit “Apply”

Once the page reloads, the total will appear (including cost of product, shipping and any other fees/taxes, if applicable). Remember, all charges apply only after the point of order fulfillment.

How long does it take to process an order?

For Economy Shipment, please allow 1-3 days processing time. For Standard Shipment, please allow 1-2 days processing time. For Expidited, Second Day and Next Day shipments, please allow 0-1 days to process. Our order cut off time each day is 12:00 pm (Noon) Central Standard Time. We ship daily Monday through Friday except holidays. Orders that require shipment from our vendors, are for custom-built products or require an LTL truck freight delivery Bill of Lading may take slightly longer to fulfil. For faster delivery, please choose an expedited method of shipment at the time of ordering. On the rare occasion an item is not available for immediate shipping, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, ToolPlanet reserves the right to hold the order until all items are in stock or to send as items become available.

How do I track my order?

An automated email is sent with a carrier and tracking number upon shipment. To check the status of an order, please view our Order Status Page.

UPS Package Tracking

To track a package on the UPS site, just enter the UPS tracking number in the "Enter Tracking Number" box and select "Submit". UPS scans each package and updates the tracking number with the latest information at each checkpoint. The status of the package displays where the shipment is and, if received, who signed for it (if available) and the time of delivery. Please note, for most orders, that it might take up to 24-48 hours for the first scan to show on the UPS website.

USPS Package Tracking

Please note that a USPS delivery confirmation number is not the same as a UPS tracking number. Instead, the USPS delivery confirmation number’s primary purpose is to confirm the arrival of a package to the recipient. Therefore, a USPS delivery confirmation number is not updated as frequently as a UPS tracking number. Once the package arrives, USPS updates the website to reflect receipt, including the time of the delivery and location provided. Delivery time is not guaranteed on packages shipping to Military APO/FPO/DPO addresses. Finally, delivery confirmation is not available to U.S. Territories except Puerto Rico and the Virgin Islands.

Returns

You may return UNUSED and UNOPENED items purchased from us at our published retail price within 30 days of purchase. The customer is responsible for the cost of all return freight. Customers who are returning items must obtain a Return Merchandise Authorization (RMA) number. If your purchase qualifies for an RMA, we will email you a prepaid UPS, FedEx or USPS label. Please return the item packaged in the same manner in which it was sent to you. Please do not write on or otherwise mark the item. When we process your refund, we will deduct the cost of the return freight.

The following conditions apply to returns; Any item that is not in its original condition, is damaged, or is missing parts is not returnable. Items many not be returned more than 30 days after delivery. Returned items must include all original packing materials, manuals, and accessories. Returns do not apply for items that are sold, shipped to a third party or where control of the item is transferred to a third party. This includes instances where an item comes under the control of a third party even if it does not leave the premises of the original purchaser. Clearance and Sale items may not be returned or exchanged. Items sold at a discount to our published website retail price may not be returned or exchanged.

Items that are received in non working condition or become defective within 30 days of purchase may be returned within 30 days for a full refund of the published price. Customers who are returning items must obtain a Return Merchandise Authorization (RMA) number. If your purchase qualifies for an RMA, we will email you a prepaid UPS, FedEx or USPS label. Please return the item packaged in the same manner in which it was sent to you. Please do not write on or otherwise mark the item. Tool Planet retains the right to receive and inspect any item where defect is claimed and to determine whether the item is defective. In the case of item defect, the buyer will not be liable for any return freight costs or restocking charge.

Please be aware the damage done to an item in transit is not considered to be an item defect. All shipments are insured against damage up to the advertised purchase price. Carrier damage must be reported to Tool Planet within 10 days of receipt. Please inspect items immediately upon receipt so that we may process a damage claim quickly.

Click here to fill out return authorization form.

It takes about 5-10 business days for us to receive the return from the shipper. We require 3-5 business days to process your return. Your bank may take up to 15 business days to return funds to you after we have completed the return process.