Frequently Asked Questions
How do I pay?
PayPal - Our paypal account is firstname.lastname@example.org PayPal orders ship to confirmed addresses only, no exceptions.
Credit Card - We accept Visa, Mastercard, American Express and Discover. If you are having problems with the website you can call us at 708-365-5184 (9am to 4pm CST, Monday - Friday) if you would like to pay for your order over the phone
Money Order, Personal Check, or Cashier's Check - Mail payments to us at
PO Box 1663
Homewood, IL 60430
If you pay by check please allow up to 10 days for the check to clear before the item is sent to the warehouse for processing and shipping.
Please be certain to include the following on all payment forms:
Your Invoice Number
Sales Tax: Tool Planet.com is required to collect sales use tax on product in the state of Illinois.
Why do you need my phone number?
We request your phone number in case we may need to call you about a problem with your payment or item. Also most of our shippers want to know your phone number just in case the driver has a problem finding your address or the item gets lost.
Paying by Gift Cards/Certificates
Gift Cards/Certificates must be redeemed through the ToolPlanet.com website toward the purchase of eligible products. Purchases are deducted from the Gift Card/Certificate balance. Any unused balance will be placed in the recipient's Gift Card/Certificate account when redeemed. If an order exceeds the amount of the Gift Card/Certificate, the balance must be paid with a credit card or other available payment method.
Do you ship internationally and what is the cost?
Due to international banking regulations and brokerage fees we do not ship internationally at this time.
If I pay with a credit card can you send it to another address?
NO. The credit card company and Paypal enforce this rule on us so we need to follow it. We are provided with "Seller Protection" policies but only if we ship to "Confirmed Billing Addresses" given to us from the credit card company. Because of the volume of sales we manage daily we receive many attempts each day from fraudulent buyers and stolen credit cards. To continue to provide you with great merchandise at a low price, we must follow this rule.
Can I come to your location and pick up my item?
No. We do not have the ability to provide on-site merchandise pick up.
Do you sell wholesale to dealers at discounted or large quantity rates?
We do sell many items at case quantity with a wholesale discount . Please email us at email@example.com or call our toll free number 708-365-5184 for more information on current wholesale offerings.
How can I speak to an individual in the customer care department?
Our regular business hours are 9 am to 4 pm CST, Monday through Friday, our toll free number is 708-365-5184. Because of the high volume of calls and emails, we would appreciate your patience in this matter. If you receive our voice mail during business hours it means that we are already on the phone assisting other customers, please leave a message or call us back. Please make sure to check your Spam filters for our emails.