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ToolPlanet Shipping Info - Free Standard Ground Offer!


Find the answers to your shipping questions here!


ToolPlanet provides FREE UPS/FedEx Ground shipping to the contiguous 48 states on most orders over $99. ToolPlanet also proudly offers FREE USPS Priority Mail shipping to all U.S. Military APO/FPO/DPO addresses on most orders over $99. For your convenience, most orders under $99 within the contiguous 48 states are charged a flat $7.99 UPS shipping fee for UPS/FedEx Ground service or the applicable USPS charge as calculated by our website.


Detailed responses to the most frequently asked questions regarding our Shipping Policy are shown below:

  • What are the details of ToolPlanet's Free Shipping Offer?

  • Most in-stock orders ship within 1-2 business days. Unless otherwise requested, ToolPlanet ships via insured UPS/FedEx Ground FREE of charge on most orders over $99 for which the destination is within the contiguous 48 states. In support of our Military, most orders over $99 shipping to Military APO/FPO/DPO addresses are transported FREE of charge via USPS Priority Mail. Please review our guidelines on how to enter a U.S. Military address when placing an order.


    ToolPlanet allows you to use UPS/FedEx or USPS express shipping methods for faster delivery. Please note that orders requesting expedited shipping are exempt from our Free Shipping Offer. For more information, review our domestic shipping options.


    Appropriate shipping charges apply for all shipments to Alaska, Hawaii, U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands). For more detailed information, please read our section on calculating shipping costs.


    While most products are shipped UPS/FedEx Ground at no additional cost, there are exceptions. Items above our carriers’ weight limits (UPS/FedEx>150 lbs. and USPS>70 lbs.) and exceeding maximum size restrictions are assessed a shipping charge and must be transported via Motor Freight. Products exempt from our Free Shipping Offer indicate so on their respective product pages. You are always notified when shipping charges apply prior to the fulfilment of an order. Please note that ToolPlanet reserves the right to change the selected shipping method on an order at no additional cost to you. In addition, there are no handling fees unless displayed on specific product pages. Items containing hazardous materials or requiring extra care are subject to special handling fees and possible exceptions to our Return Policy.

  • What are ToolPlanet's domestic shipping options with transit times?
  • The following domestic shipping options via UPS/FedEx and USPS are currently available:

    Carrier Estimated Time of Arrival Service Area
    UPS / FedEx  
    UPS/FedEx Ground Delivery typically in 1-5 business days. To all 50 states and Puerto Rico
    UPS 3 Day Guaranteed delivery by the end of the third business day To the 48 contiguous states
    UPS 2nd Day Air Guaranteed delivery by the end of the second business day To all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
    UPS Next Day Air Saver Guaranteed next business day delivery by 3:00 or 4:30 P.M. To the 48 contiguous states


    Not available to destinations where UPS Next Day Air delivery is committed by end of day

    USPS Priority Mail  
    USPS Priority Mail Delivery typically in 2-3 business days To all 50 states.


    Contents must reasonably fit within the Priority Mail packaging and weigh < 70 lbs.


    Reminder:


    Guaranteed delivery does not apply when a package is delayed due to adverse weather conditions or other activity beyond our control. There are no credits issued if such activity or circumstances alter the estimated arrival time of an order.


    Estimated times of arrival do not include order processing times and only indicate when a product is to arrive after leaving our warehouse. Therefore, please allow 1-2 business days for all in-stock items to ship from ToolPlanet in addition to the estimated times of delivery.


    In addition, although ToolPlanet makes every effort to guarantee timely delivery on all orders, ToolPlanet assumes no liability in cases where shipment is delayed due to circumstances beyond our control. Furthermore, ToolPlanet assumes no liability when customers fail to properly communicate shipping information.

  • Does ToolPlanet offer Saturday Delivery?

  • Yes. Both UPS and USPS provide Saturday delivery as an option for our customers.


    UPS Saturday delivery orders incur an additional $15 fee in addition to the expedited freight charges. Please note that UPS Saturday delivery is available only with UPS Next Day Air orders containing in-stock items placed on Fridays before 12 P.M. Central Standard Time (CST) and UPS 2nd Day Air orders placed before 12 P.M. CST on Thursday. For phone orders, please approve all Saturday delivery fees with the ToolPlanet Representative. For online orders, you must note authorization of all fees and denote Saturday delivery in the notes.


    Reminder:


    If an expedited order for UPS does not reference a Saturday delivery, the shipment will arrive the following week. USPS delivers orders for Saturday delivery at no additional fee to certain locations. For USPS, there is no differentiation between Saturday and any other business day. Therefore, you cannot choose Saturday Delivery on USPS orders nor does USPS guarantee Saturday delivery.

  • How can I find out Shipping Cost?

  • Shipping costs are always provided to you prior to the completion of a purchase.


    To determine the shipping cost (when applicable):

    1. Choose “Add to Cart” to place the item(s) into the shopping cart
    2. On “View Cart” page, enter the ship to zip code (if in the U.S.) and shipping method into the Shipping Calculator
    3. Hit “Apply”


    Once the page reloads, the total will appear (including cost of product, shipping and any other fees/taxes, if applicable). Remember, all charges apply only after the point of order fulfillment.


    Reminder:


    It is critical to enter a valid shipping method at the time of checkout. An incorrect method of shipping is entered if the message, “The shipping method you specified is not available for your address” appears. In addition, adjust the shipping method if the order contains a shipping charge of $0 and has a destination outside of the contiguous 48 states (excluding orders whose terminus is a Military APO/FPO/DPO). For all orders, please choose a valid shipping option to expedite an order and to ensure proper charges. Please be aware that ToolPlanet reserves the right to alter invalid shipping methods without notice.


    Freight delivery is not free nor is a valid shipping alternative for most orders. Please note when a customer improperly chooses Freight delivery, a delay in a shipment’s arrival will occur due to a longer order processing time.


    Freight carriers ship merchandise that is above maximum weight and dimension limits for UPS, FedEx and USPS. If an individual product requires Freight delivery, the information is shown on the product page, any additional charges are conveyed to the customer and customer approval of additional costs is required. Please note that volume orders may require Freight delivery that is not displayed on the product page, although free shipping is often available for wholesale and volume purchases. For more information, contact our Government and Volume Sales Specialists for an Official Price Quote.

  • How long does it take to process an order?

  • Most in-stock orders ship within 1-2 days. Orders that require shipment from our vendors or are for custom-built products may take slightly longer to fulfil. For faster delivery, please choose an expedited method of shipment at the time of ordering. On the rare occasion an item is not available for immediate shipping, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, ToolPlanet reserves the right to hold the order until all items are in stock or to send as items become available.

  • How do I track my order?

  • Tracking provides detailed progress of packages while in transit to their destination. An automated email is sent with a UPS or USPS tracking/delivery confirmation number upon shipment. To check the status of an order, please view our Order Status Page.

    UPS Package Tracking


    All UPS orders are traceable directly on the UPS website. To track a package on the UPS site, just enter the UPS tracking number in the "Enter Tracking Number" box and select "Submit". UPS scans each package and updates the tracking number with the latest information at each checkpoint. The status of the package displays where the shipment is and, if received, who signed for it (if available) and the time of delivery. Please note, for most orders, that it might take up to 24-48 hours for the first scan to show on the UPS website.

    USPS Package Tracking


    All USPS packages are traceable on the USPS site. Please note that a USPS delivery confirmation number is not the same as a UPS tracking number. Instead, the USPS delivery confirmation number’s primary purpose is to confirm the arrival of a package to the recipient. Therefore, a USPS delivery confirmation number is not updated as frequently as a UPS tracking number. Once the package arrives, USPS updates the website to reflect receipt, including the time of the delivery and location provided. Please note that USPS uses delivery confirmation numbers with all shipments made via USPS Priority Mail. Delivery time is not guaranteed on packages shipping to Military APO/FPO/DPO addresses. Finally, delivery confirmation is not available to U.S. Territories except Puerto Rico and the Virgin Islands.


    Contact us if any help is needed with tracking an order.

  • Can I have my UPS package delivery rescheduled or re-routed?

  • Absolutely. Please contact us immediately to request a delivery intercept. All successful intercepts are subject to a $11 fee per tracking number (plus any transportation charges).


    UPS can fulfill four types of delivery intercepts:

    1. Return to Sender: The return of the shipment to ToolPlanet for a refund or exchange
    2. Deliver to Another Address: Re-routing the package to a new address for delivery

      Reminder: PayPal requires confirmation of all address, the “Deliver to Another Address” option is not available for orders paid via Paypal. As an alternative, please be sure to cancel the order prior to shipment and place a new order either online or by phone with the updated information included. Please note that once a PayPal order ships, we are unable to change the routing of a package.

    3. Will Call: Holding the package for the consignee at the nearest UPS location for pickup
    4. Reschedule Delivery: Holding the package for delivery on a future date up to 5 business days


    Note:


    To avoid a fee using the Will Call/Reschedule Delivery option, you can institute a Delivery Change Request. This option allows UPS to alter the original delivery instructions for the shipment only after the first delivery attempt. Just dial 1-800-PICK-UPS and ask for a Delivery Change Request from a representative. For example, if you are unable to sign for a package requiring a signature, you can instigate a Delivery Change Request. This allows you to pick up the package at the nearest UPS facility or to reschedule a delivery for a future date within 5 business days from the originally scheduled delivery date. All Delivery Change Requests must be completed by the customer and only after the first driver attempt at delivery. Additionally, you can refuse a delivery of any package at no charge. To refuse a package, you need to be home at the time of delivery and advise the UPS driver accordingly. Please note that original shipping charges are not refunded if a package is refused in cases where a receiver is no longer willing to pursue an order.


    Delivery intercepts and delivery change requests are never guaranteed, are originated by UPS for domestic orders only and are available for UPS orders only. However, we only charge your account for a successfully completed intercept. To avoid the necessity of an intercept, check the address before finalizing an order and be available when the package arrives. For the cancellation of orders, please contact us prior to shipment.

  • What happens if I received a wrong or defective item?

  • Contact us within 30 days of receipt if a package arrives with an item not in the order or the product does not work properly. We will gladly exchange the unwanted item for a suitable replacement. When this occurs, ToolPlanet furnishes a UPS prepaid shipping label to our customers to cover all return shipping charges.


    To receive a UPS prepaid label:

    1. Please contact us for a Return Merchandise Authorization (RMA) Number. No return or exchange is accepted without a RMA Number.
    2. Contact us immediately with detailed information about the source of the issue.
    3. A prepaid label is sent from UPS to your e-mail address within 1-2 business days with instructions on proceeding.


    Reminder:


    Customers are required to fill out a RMA before a label is sent. Please do NOT return product without a UPS prepaid label. No refunds are issued if a customer requests reimbursement for return shipping charges without contacting ToolPlanet for a prepaid return label first or when a prepaid shipping label was provided.


    Upon receipt of a completed RMA and a request for a prepaid label, an e-mail is sent to the account provided at the time of ordering with a prepaid shipping label for all items under $1,000. Print out this label, attach it to your box and drop it off at the nearest UPS facility. ToolPlanet issues a call tag for items over $1,000. When a call tag is issued, a UPS truck will make three attempts to physically pick up the package from your ship to address provided at the time of ordering.


    Note:


    Labels are sent via e-mail by UPS. If you have not received a label as expected, please ensure that the e-mail was not filtered by checking your Spam folder. If the prepaid label still is not received, please contact us.


    When the product returns to ToolPlanet, our Returns department will process the RMA in accordance with our Return Policy. Upon inspection, if we determine that the item is not defective, broken, incorrect or that the customer misused the merchandise, ToolPlanet will charge the customer's account the return shipping fees.

  • What happens if I am unavailable for a Signature Confirmation?

  • ToolPlanet requires our carriers to acquire a Signature Confirmation for certain orders. In addition, drivers may require a signature when delivering to certain locations. In some cases, you may be unavailable to sign for the package when the carrier arrives. When this occurs, you can institute a Delivery Change Request after the first delivery attempt. For specific information on completing a Delivery Change Request, please read the section about re-routing a package.

  • What happens if my item arrived damaged or was lost?

  • ToolPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We immediately work on shipping errors with our carriers and most claims are resolved within two weeks from initiation to ensure that you are completely satisfied.


    If you don’t want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away, please contact us. We will ship the item right out to you (assuming it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.

  • Lost UPS Packages

  • Contact us immediately if the tracking number has no scans for over 48 hours. In addition, contact us if UPS shows a package as delivered that is not in your possession to initiate a claim. Once ToolPlanet opens a claim, UPS may contact the customer within 1-8 business days for more information. UPS also may conduct a detailed investigation in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve such issues.


    Upon a favorable claim resolution, ToolPlanet may initiate a replacement order and sends an e-mail to the account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund is only instituted once the lost claim is approved by UPS.


    Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives at a future date after the delivery of the replacement, contact us immediately for a pick-up at our expense. Keeping this delivery will result in the customer billed for both the original shipment and the replacement order.

  • Damaged UPS Packages

  • Upon receipt, please inspect the order for any evidence of damage and do not sign for a package without fully inspecting the contents. If there is visible damage to the box, the merchandise or items are missing, kindly refuse the package.


    Contact us immediately to initiate a claim if a UPS package arrives damaged with the product number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing) and specific information about the condition of the UPS box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for a possible UPS inspection. It is vital that you hold onto the package for up to 30 days. Please do not send the damaged package back to ToolPlanet as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.


    Upon a favourable claim resolution, ToolPlanet may initiate a replacement order and sends an e-mail to the account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund will only be instituted once the damage claim is approved by UPS.

  • Lost USPS Packages

  • Contact us immediately if a USPS package does not arrive to initiate a claim. USPS allows a claim to commence only after a set amount of days (21 Domestic) and allows only 90 days from the ship date to register a claim. Upon the receipt of a possible claim, a Lost Package Form is e-mailed to your account. Once signed, a claim is instituted. USPS also may conduct a detailed investigation in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve this issue.


    Upon a signed confirmation that the package has not been received, ToolPlanet may initiate a replacement order. An e-mail is sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to claim resolution, your credit card will be billed and a refund will only be instituted once the damage claim is approved by USPS.


    Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives at a future date after the delivery of the replacement, contact us immediately for a pick-up at our expense. Keeping this delivery will result in the customer billed for both the original shipment and the replacement order.

  • Damaged USPS Packages

  • Upon receipt, please inspect the order for any evidence of damage and do not sign for a package without fully inspecting the contents. If there is visible damage to the box, the merchandise or items are missing, kindly refuse the package.


    Contact us immediately to initiate a claim if a USPS package arrives damaged with the item number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing) and specific information about the condition of the USPS box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold onto the original packaging materials for a possible USPS inspection. It is vital that you hold on to the package for up to 30 days. Please do not send the damaged package back to ToolPlanet as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.


    A Damage Report Form is immediately e-mailed to your account. Upon receipt of a signed damage form, ToolPlanet may initiate a replacement order and send an e-mail to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to claim resolution, your credit card will be billed and a refund will only be instituted once the damage claim is approved by USPS.

  • How do I correctly enter an address outside United States, including U.S. Territories and Military Addresses?

  • For United States Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands)

    • Enter the Territory abbreviation in the “State” field
    • Enter United States in the “Country” field


    For United States Military addresses:

    • Please use USPS Priority Mail only
    • Enter Grade/Rank/Rating and full name in the “Name” field
    • Enter Unit number, CM Room Number, PSC Number in the “Address” field
    • Enter APO/FPO/DPO in the “City” field
    • Enter AE (AA/AP/FP) in the “State” field
    • Enter the ZIP code in the “ZIP” field
  • Can I change or cancel my order after it was placed?

  • Please review all information before submitting an order to ensure accuracy. If an order needs revision or cancellation, immediately contact us.  If the order is still in our possession, ToolPlanet will try to fulfill the request. If the necessary change cannot be made before shipping, a Delivery Intercept can be instituted for a $11 fee or the items may be returned per our Return Policy.

  • Are there any restrictions on shipping to APO/FPO/DPO Addresses?

  • All orders shipping to U.S. Military addresses must comply with U.S. Export Control Laws and Regulations.  Under these laws, all shipments to an APO/FPO/DPO are considered international; therefore, export restrictions are applicable.

  • What if I still have shipping related questions after reading this policy?

  • Please feel free to contact us if you have any questions via phone or email.


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