We want you to be satisfied with your purchase from ToolPlanet.com. You may, for any reason, return any UNUSED and UNOPENED item purchased from us within the last 30 days.
In order for us to complete the returns process smoothly and quickly, we ask that customers who are retuning items obtain a Return Merchandise Authorization (RMA) number before sending the item back to us.
- If your purchase qualifies for an RMA, we will email you a prepaid UPS, FedEx or USPS label.
- Please return the item packaged in the same manner in which it was sent to you.
- Please do not write on or otherwise mark on the item.
- When we process your refund, we will deduct the cost of the return freight.
Total Refund Processing Time Includes:
- 5-10 business days for us to receive return from shipper
- 3-5 business days for us to process your return
- The time it takes your bank to process our refund request
Any item that is not in its original condition, is damaged, or is missing parts: up to 50% of item's price.
Any unopened item in original condition that is returned more than 30 days after delivery: 80% of item's price.
Returned items must include all original packing materials, manuals, and accessories.